Shipping policy

 

Shipping Policy
At Mercatino di Ninni, we ensure safety and satisfaction for our customers. Below are the terms and conditions of our shipping policy:

ORDER PROCESSING TIMES
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving the order confirmation via email.
You will receive a notification when your order has been shipped.

SHIPPING COSTS AND DELIVERY TIMES
Shipping costs will be calculated and shown at checkout. Estimated delivery times are:

  • Standard Shipping (Italy): 3-5 business days.
  • Express Shipping (Italy): 1-2 business days.
  • International Shipping: 5-10 business days, depending on the destination.

Note: Delivery times may be delayed due to unforeseen circumstances such as customs procedures for international shipments or carrier delays.

SHIPPING DESTINATIONS
We ship to most countries worldwide.
Availability and shipping costs may vary depending on the destination.
If your country is not available at checkout, please contact us at ilmercatinodininni@gmail.com for assistance.

SAFE PACKAGING
We take additional precautions to ensure the safe delivery of your purchases:

  • All items are carefully inspected and packaged in secure, tamper-proof packaging.
  • High-value items may include additional protective layers and tracking options.

ORDER TRACKING
Once your order has been shipped, you will receive an email with the tracking number and instructions to monitor the shipment.
You can track the status of your package until it is delivered to the specified address.

SHIPPING INSURANCE
To protect your purchase:

  • All shipments include insurance to cover loss or damage during transit.
  • In case of a lost or damaged package, please contact us immediately at ilmercatinodininni@gmail.com.
  • Claims for lost or damaged items must be submitted within 7 days of delivery (or the expected delivery date for lost shipments).

DELIVERY CONFIRMATION
For high-value orders, a signature may be required upon delivery.
If you are unavailable at the time of delivery, the courier may leave a notice with instructions for pickup or redelivery.

CUSTOMS, DUTIES, AND TAXES
For international orders, any customs duties and import taxes are the responsibility of the recipient.
Mercatino di Ninni is not responsible for any delays due to customs inspections.

DELIVERY ISSUES
If your shipment is delayed, lost, or arrives damaged:

  • Contact us immediately at ilmercatinodininni@gmail.com, providing the order number and details of the issue.
  • For damaged items, please attach photos of the packaging and product.

ADDRESS ERRORS
Please ensure the shipping address entered is correct and complete.
We are not responsible for shipments that are not delivered due to incorrect or incomplete addresses.
If a package is returned to us due to an incorrect address, the customer may be required to cover the additional costs for reshipping.

CONTACT
For shipping-related questions, please contact us:

📧 Email: ilmercatinodininni@gmail.com
📞 Phone: 055 291604 / 366 5241883

Thank you for choosing Mercatino di Ninni! 😊